Customer Service Specialist
Job Description:
Customer Service Specialist
Location: Remote (Philippines)
Shift: Australian Business Hours
Join Our Team!
We're looking for a proactive and customer-focused Customer Service Specialist to join our growing team supporting an Australian business. If you thrive in a fast-paced environment, enjoy solving customer concerns, and have experience in sales support or order processing, we'd love to hear from you.
In this role, you'll be the key point of contact for customers, ensuring a seamless experience from enquiry to order completion while working closely with internal teams to deliver exceptional service.
What You'll Do
- Respond to customer enquiries via phone and email in a timely and professional manner.
- Manage customer accounts and resolve enquiries from customers, suppliers, and resellers.
- Process customer orders, quotations, purchase orders, and invoices accurately.
- Research product information, pricing, product codes, and delivery schedules.
- Coordinate with sales, production, procurement, finance, and technical teams to ensure smooth order fulfilment.
- Track quotations and follow up with customers to maximize conversion opportunities.
- Maintain accurate customer records and ERP system data.
- Generate sales and customer activity reports.
- Support inventory coordination and assist with forecasting product availability.
- Identify opportunities to improve customer service processes and operational efficiency.
What We're Looking For
- Previous experience in Customer Service, Sales Support, Sales Coordination, or Administrative Support.
- Experience with sales order processing, quotations, or ERP systems.
- Strong customer service and problem-solving skills.
- Excellent verbal and written English communication.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Intermediate Microsoft Excel and Microsoft Office skills.
- Experience within the engineering, construction, manufacturing, or related industries is highly regarded.
- Ability to interpret construction or technical drawings is an advantage but not essential.
What Makes You a Great Fit
- Customer-centric with a positive attitude.
- Highly organized and process-driven.
- Self-motivated and proactive.
- Calm under pressure with excellent time management.
- Collaborative team player who builds strong relationships across departments.
- Committed to delivering exceptional customer experiences.
Why Join Us?
- Work with a growing Australian business.
- Collaborative and supportive team culture.
- Opportunities for professional growth and development.
- Make a real impact by helping deliver outstanding customer experiences.
Ready to take the next step in your career? We'd love to hear from you!